Frequently asked questions
Where do you ship from?
We ship from the heart of Seoul, South Korea! Every package is sent with care from our studio, right here in the city that inspires us.
What countries do you ship to?
We ship worldwide! If for some reason you don't see your country listed at checkout, send us a message at contact@nunchi7.com and we'll see what we can do to help.
How long will my order take to arrive?
It’s a two-step process:
- Processing: Please allow up to 48 business hours for our team to carefully prepare and pack your order.
- Shipping: Once it ships, delivery typically takes between 3 to 7 business days, depending on your country.
How can I track my order?
As soon as your order is on its way, you'll receive a shipping confirmation email with a tracking number and a link to follow its journey to you.
Will I have to pay customs fees or import taxes?
A quick heads-up: Depending on your country's customs regulations, you may be required to pay local duties or taxes to receive your package. Any of these potential charges are not covered by Nunchi and are the responsibility of the recipient.
My tracking says "delivered" but I haven't received my package. What should I do?
Don't worry! We recommend first checking with your local post office for more details on the delivery. Sometimes, they have more information. If they can't help, please contact us and we'll look into it.
Can I change or cancel my order after placing it?
You have a 5-hour window after placing your order to request a cancellation. We move fast to get your items processed, so after that time, the order is locked in and ready to ship!
What is your return and exchange policy?
All sales are final. However, if your item arrives damaged or you received the wrong product, we will absolutely make it right.
What should I do if I received a wrong or damaged item?
Oh no! Please email us immediately at contact@nunchi7.com with your order number and a quick photo of the item, and we'll get it sorted out for you ASAP.
How long does it take to process a refund?
For applicable cases, refunds are processed within 24 hours after the issue has been resolved.
How do I know which size to choose? Do you have a size chart?
Yes! You can find a detailed size chart with measurements (in both cm and inches) on every single product page. We highly recommend checking it out to find your perfect fit.
Are your clothes unisex?
Yep! All of our apparel is designed with a comfortable and stylish relaxed unisex fit.
How should I wash and care for my items to protect the print?
To make sure your gear lasts until the next comeback, follow these tips:
- 👕 Wash inside out
- ❄️ Use cold water
- 🚫 No bleach
- ☀️ Dry flat (do not tumble dry)
- 🔥 Iron on low heat and never directly over the design
- 💨 Do not dry clean
Will you be restocking sold-out items or are they limited edition?
Most of our core items are restocked regularly! Products marked as "Limited Edition" are a special one-time drop, so if you see something you love, don't wait.
Are your designs official K-pop merchandise?
No, our designs are original, unofficial creations, lovingly inspired by the music and culture we adore.
Where are you based?
We're proudly based in Seoul, South Korea.
Who designs the apparel?
Nunchi is brought to life by Luma, our co-founder and head designer! With over 15 years of experience in the fashion industry, she combines her expertise with a true fan's vision to create every single piece.